Terms and Conditions

Welcome to ezStream! By using our video streaming services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Video Uploads

Customers can upload videos to the ezStream platform. Videos must meet the technical specifications for streaming. If videos do not meet these specifications, ezStream offers re-encoding services. The first 60 minutes of encoding are free; additional minutes are charged according to our pricing structure.

2. Video Streaming

Customers can stream uploaded videos. The first 2 days of streaming are free; additional streaming time will be billed based on the subscription type or applicable rates.

3. Compliance with Steam Guidelines

Customers must ensure that all streamed videos comply with the Steam guidelines. If a video violates these guidelines:

  • The video will be deleted from the platform immediately.
  • Your account may be suspended without any refunds.
  • Any remaining invoice balance will be charged immediately.

4. Subscription Options

ezStream offers three subscription plans: Free, Prepaid, and Recurring. Details for each plan are as follows:

Free Plan

  • Includes 1 day of free streaming every month.
  • Provides 1 GB of video storage. This is a hard limit, and no additional storage can be used in the Free plan.
  • There are no extra charges in the Free plan.
  • If a free subscriber remains idle for an extended period without any activity, their videos will be deleted from the platform.

Prepaid Plan

  • Customers make a single payment to receive credits for video streaming.
  • Streaming starts at $0.60 per day per stream, with lower rates for larger payments.
  • Unused credits are refundable to the original payment method, except promotional or reward balances.
  • Includes 20 GB of video storage. This is a hard limit, and it is not possible to use more than 20 GB of storage in the Prepaid plan.

Recurring Plan

  • Pay-as-you-go model, starting at $0.60 per video per stream.
  • Includes 20 GB of free storage.
  • Additional storage is available at $0.10 per GB per month.

Subscription Downgrade Policy

It is not possible to downgrade from a Prepaid or Pay-as-you-go (Recurring) subscription to the Free Plan. Customers on these plans may only switch between Prepaid and Recurring subscriptions.

5. Payments and Refunds

Charges for streaming, encoding, and additional storage will be billed according to the selected subscription plan. Refunds for unused credits are applicable only under the Prepaid Plan and will be processed back to the original payment method.

Any balance provided as a reward or promotion cannot be refunded upon request. Additionally, ezStream holds the right to disable or limit any promotional or discount coupon at its discretion.

6. Compliance and Content

Customers must ensure that all content uploaded complies with applicable laws and regulations. ezStream reserves the right to remove content that violates our policies or is deemed inappropriate.

7. Modifications to Terms

ezStream may modify these terms at any time. Notifications of significant changes will be provided through email or on the platform.

8. Limitation of Liability

ezStream will not be liable for damages arising from the use of our platform, except as explicitly stated in our standard service warranties.

By using our service, you agree to these terms and conditions. If you do not agree, please discontinue use of the platform.